Terms and Conditions


GENERAL

The flowers and foliage in our bouquets come to us in different shapes, sizes, shades and stages of bloom. Our florists do their best to replicate the pictures posted up on our website and social media but each flower florist has his/her own creative flair. So while the bunch may look a little different, it is still curated with care, love and attention. Please be assured that the number of stems in the bouquet will be similar to what you see in our website and social media channels.

In the case where a specific flower type or colour is unavailable within the given time frame of delivery, substitutions may be made for flowers of a similar shape, size and value. Different flower types and colours may be used if the overall effect of the arrangement is maintained.

 

CANCELLATION

Should you need to cancel your order, the full amount will be refunded less a $10 administrative fee, ONLY IF notice is received by BloomBox Sydney 24 hours prior to the scheduled delivery date.

Cancellations received with less than 24 hours notice prior to the date of delivery will be charged at 50% of the total order value. We are unable to cancel orders that have already been created and are in the process of being delivered.